Improving Practice Quality and the Leaders Expectations

Course Description

Be able to look around you, see problems through the lens of quality, and use quality concepts to make meaningful improvements. Evaluate the benefits and costs of formal quality training, and bring formal quality improvement methods, such as Total Quality Management (TQM), LEAN, and Six Sigma to your practice or health care system. Have reasonable expectations for yourself and for others in your practice. This course utilizes “The Physician Managers Handbook The 2nd Ed.” (Chapter 11-12) which must be purchased independently of this course. We recommend www.physicianmanagershandbook.com or www.bestbookbuys.com to locate the book. This is a class in a series (11 courses total) all using the same text. Author: Robert J. Solomon, Ph.D. is Professor of Business Administration in the Mason School of Business, The College of William & Mary, Williamsburg, Virginia. He is author of the books The Physician-Manager's Handbook, The Physician-Manager's Handbook 2nd Edition, and Clinical Practice Management. He has managed an outpatient practice providing psychiatric, psychological, and clinical social work services and is a licensed industrial psychologist. He wrote a monthly column on medical business issues for American Medical News for six years, and has published over thirty refereed journal papers and conference proceedings including publications in Journal Of Health Care Marketing, Journal Of Medical Practice Management, and Archives Of Ophthalmology. Dr. Solomon has conducted physician leadership development programs for over fifty health care systems nationwide. These programs have focused on physician leadership, change management, and negotiation skills. He has also consulted with medical practices. Many licensure boards permit a portion of renewal credits in practice enhancement. Contact your licensure board to determine eligibility.

Objectives:

1. Participants will be able to use Total Quality Management (TQM) concepts to improve outcomes, such as patient satisfaction, reduced errors, etc

2. Participants will be able to set expectations for others that are reasonable given their role in the practice.

Total CE Credits: 1.0 CE Credits

Training Agenda:

Hour One

Total Quality Management, Teamwork, Personal Challenge

Methods: Pre-test, Study guide, Posttest and Evaluation Q&A by email

CE Broker Course #: Online: 20-179264

Content Area: Practice management

Purpose: Provide instruction for health care practitioners on practice management skills. Target Audience: All health care practitioners who manage health care practice.